FAQ

Any Questions?  Read our FAQs.

Q: How do I customize my order?

If the product is able to be personalized you will see a box that says “Enter your Customization Details”.  Please enter your details in this box.  You will NOT see a preview of the changes live on the website. Once your order is placed a Paper Blast Team Designer will customize the order with your details.

Q: How long does it take to receive my order?

A: Most orders are shipped out within 24-48 hours.  Shipping is by USPS Priority is 2-5 days, USPS Express Mail is 1-2 days.

If you have a tight deadline please contact us before placing your order so we can ensure we can meet your deadline and speed up your order if needed.

Q: How is my order shipped?

All posters and prints are shipped ROLLED in a sturdy cardboard shipping tube. If mounting is chosen (available for some products) then your order will be shipped flat.

Q: How do I send you my photo for my order?

Email your photo to help@paperblast.com. Please include your order number in the subject line.

Q: What type of paper do you print on?

A:All posters and prints are printed on genuine HP Gloss Photo Paper. The paper has a gloss coating and produces deep blacks and vivid color. It is water-resistant and it’s thickness is 7.4 mil. (0.19558 mm).

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Q: What is mounting?

A: Mounting is when we affix your poster to a foam core board and cut out the center so it comes ready to use. If you choose not to add mounting then you will need to affix to your own board and cut out the center.

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Q: What if I receive my order damaged?

A: If you should receive your order damaged, please contact us immediately. We will advise you on the next steps to take in order to rectify the situation. Please open your package as soon as you receive it. Typically we require pictures of the tube/box and the damaged products before anything is reprinted and reshipped.

Q: Do you accept returns?

A: All our items are custom printed to order so we are unable to accept returns. We will send a replacement if your order is damaged during delivery. Please contact to resolve any problems with your order.